Shipping policy
Archival — Clothing That Ages Well.
Website: thearchival.store
This policy explains how we process, ship, and deliver orders placed on thearchival.store.
1. Order Processing
Orders are processed and dispatched within 1–2 business days of being placed. Business days exclude Sundays and public holidays. You'll receive a confirmation email once your order is placed, and a dispatch notification once it ships.
2. Delivery Timelines
Once dispatched, orders are typically delivered within 4–7 business days, depending on your location. In total, you can expect your order to arrive within roughly 5–9 business days of placing it (processing + transit combined).
Delivery timelines are estimates provided by our courier partners and may occasionally be affected by factors outside our control, including weather, regional logistics disruptions, or public holidays.
3. Shipping Charges
Shipping is free on all orders across India, for both prepaid and Cash on Delivery orders.
4. Delivery Locations
We currently ship pan-India. A small number of remote or restricted pin codes may not be serviceable by our courier partners — this is checked automatically at checkout, and you'll be notified at that stage if your location isn't currently serviceable.
5. Order Tracking
Once your order is dispatched, you'll receive tracking information via email and SMS, along with a tracking link to follow your parcel's progress. You can also check your order status anytime via the order confirmation email or by contacting us directly.
If tracking hasn't updated for 48 hours or more, please reach out to us at support@thearchival.store or WhatsApp +91 97739 21425, with your order number, and we'll follow up with the courier on your behalf.
6. Failed Delivery Attempts
Our courier partners will typically attempt delivery 2–3 times before returning a parcel to us. If a delivery attempt is missed, you can usually reschedule directly via the courier's tracking link, or by contacting us for assistance.
7. Incorrect Address
Please double-check your delivery address at checkout. If you notice an error, contact us at support@thearchival.store or WhatsApp +91 97739 21425 as soon as possible — we can correct it before dispatch. Once an order has shipped, we're unable to guarantee re-routing, and re-shipping costs may apply if the parcel is returned to us due to an incorrect address.
8. Parcels Returned to Archival (RTO)
If a parcel is returned to us due to a failed delivery, refused delivery, or address issue:
- Prepaid orders: we'll reach out to arrange reshipment once the address is confirmed, or issue a refund minus original shipping costs if you'd prefer not to reorder.
- Cash on Delivery orders: to limit repeat return-to-origin issues, we may request prepaid shipping for a reshipment in these cases.
9. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please refer to our Returns, Exchanges & Cancellation Policy for how to report this and what resolution is available.
10. Contact Us
Archival
Website: thearchival.store
Email: support@thearchival.store
WhatsApp: +91 97739 21425 (text/WhatsApp only — this number does not accept calls)
This policy describes Archival's current shipping and delivery practices. Nothing in this policy excludes or restricts any rights or remedies that cannot lawfully be excluded under applicable law.
Last updated: 5/10/26